All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Orders are shipped approximately 8-10 business days after the order date. If you need your order sooner, rush delivery is available. Please email us at firstname.lastname@example.org if you would like rush delivery. Business day mean Monday to Friday, except holidays.
Please note we do not ship on Saturday or Sundays. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
International rates are calculated at checkout based on your zip code. International orders. May be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country and by what was ordered, we are not able to supply the cost.
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Additional shipping charges may apply to remote areas, large or heavy items, or faster delivery. You will be advised of any charges on the checkout page.
Sales tax is charged according to the province or territory to which the item is shipped.
If you have any questions about the delivery and shipment or your order, please contact us at email@example.com or by phone at (858)412-4120 Monday – Friday 11:00 PM – 6:00 PM PST.
Customers may return any unused, unworn item, with tags attached. Items must be postmarked within 14 days of receipt .
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will be applied to your original method of payment. Please allow up to 14 business days from the date your return is delivered for your return to be processed and up to 1 billing cycle for the refund to post to your account. Items marked ‘FINAL SALE’ are non-returnable and non-refundable.
Full priced items purchased using a promo code are eligible for full refund.
To follow-up on the status of your return, please contact us at firstname.lastname@example.org.
Returns will not be accepted on any item that is not in its original condition, is damaged, or missing parts for reasons not due to our error. Any item that is returned more than 14 days after delivery.
We only exchange goods if they are defective, damaged, or would like a different size. In circumstances where you consider that a product is defective, you should promptly contact us at email@example.com with details of the product and the defect. You can send the item you consider defective to:
1261 Prospect St #2
La Jolla, CA 92037
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.
Late or missing refunds
If you havent received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If youve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
All sale item purchases are final. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
All Sample Sale items are ‘FINAL SALE’ and are not eligible for return or exchange. Promo codes may not be applied to Sample Sale items or items marked FINAL SALE.
Price Adjustments. Price adjustments may be requested within 3 days of your order being placed. The difference will be refunded to your original form of payment. Please allow 1 billing cycle for the return funds to appear on your original form of payment. Price adjustments are not applicable during our Sample Sale.
To return the item you purchased, please mail it to:
1261 Prospect St #2
La Jolla, CA 92037
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. *You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.