Returns and Exchanges
We hope you love your Alexia María purchase, however if you are not perfectly satisfied with your items you may return or exchange your order. We are pleased to accept returns or exchanges following the return policy stated below.
If you need to return your purchase we accept item(s) for refund, exchange, or store credit under the following conditions.
As a predominantly made-to-order brand, we do not mass manufacture and strive to have a minimum of excess stock. A 10% restocking fee will be imposed on returns of 3 or more items within a single order. The fee applies to the retail value of the returned items and will be deducted from your refund.
Process a return or exchange
To arrange a return or exchange please email firstname.lastname@example.org with your order number, item(s) you will be returning or exchanging, and reason for return. Our team will respond with your return authorization and instructions. Please note we will not accept returns without a return authorization and will ship back the unauthorized return package.
Once your return authorization has been issued, we recommend holding onto the tracking information associated with your return package for reference. We are not responsible for any lost or damaged return packages.
Once your return has been received and inspected, you we will be notified via email that we have begun processing the return. Please allow up to 3 weeks from the day the return was received for it to be processed and up to one billing cycle for the credit to appear back onto the original form of payment. Shipping and customs duty fees are non-refundable.
International orders are eligible for return or exchange. We do not handle or cover shipping costs for international returns or exchanges. The customer is responsible for shipping fees associated with their return or exchange package. Please email email@example.com for return authorization and instructions. Shipping and customs duty fees are non-refundable.
Damaged or Defective Order
In the unlikely case that your order arrives damaged or defective, you may return the item for a full refund or exchange. Please contact firstname.lastname@example.org immediately to notify us of the damaged or defective garment.
Items marked FINAL SALE are non-refundable and are not eligible for return or exchange. No exceptions.
Full priced items purchased with a promo code are eligible for a full refund.
Full priced items purchased with our 10% discount code are eligible for a full refund.
Our 10% discount code is not applicable on Final Sale items or other promotions.
We do not perform price matching to items marked Final Sale.
Previous orders are not eligible to be price matched to promotions during our Holiday Sale and In-Stock Sales.
No other promotions may be applied to items already discounted in our Holiday Sale.
We do not perform price matching to non-identical style numbers. Requested price match item must be the same style, color, and size. If your order is eligible for a price match, the order must have been placed within the last 10 business days from the order date.