Customer Service

Shipping and Delivery | Returns and Exchanges | FAQ's

 

Shipping and Delivery

Processing and Delivery

Most of the items on our website are made-to-order meaning once you place an order, the item is made in our atelier in Southern California. As a predominantly direct to consumer brand we do not mass manufacture and strive to have a minimum of excess stock. 

All orders have a standard processing time of 10-14 business days. Orders are shipped after the processing time. The processing time begins on the following business day from when the order was placed. All orders are shipped and delivered according to the shipping option and courier selected at checkout. You will be notified via email with your tracking information once your order has been shipped. 

ORDER IS PLACED >  PROCESSING TIME > SHIPPING TIME >  DELIVERY 

Due to the nature of our business, orders of 6 or more items may experience a longer processing time. You will be notified within 48 hours of placing an order if there is an extended processing and delivery time for your order.  

Rush Orders & Expedited Processing

We are currently not accommodating rush order requests. We currently are unable to expedite the processing and production time of orders. We are happy to assist you in finding an in-stock item that is available for immediate shipping.  If you wish to place a Ready To Ship order that requires immediate shipping please contact us at customerservice@alexiamaria.com or call our custom service team at 858.203.2945. 

Domestic Shipping

All U.S. orders are eligible for free ground shipping. Domestic orders are shipped via USPS or UPS.

International Shipping

International shipping is available for all orders. Customers are responsible for shipping and customs duty fees for all international orders. Customs duty fees are the responsibility of the receiver and are collected at checkout. 

Returns and Exchanges

We hope you love your Alexia María purchase, however if you are not perfectly satisfied with your items you may return or exchange your order. We are pleased to accept returns or exchanges following the return policy stated below. 

Return Policy

If you need to return your purchase we accept item(s) for refund, exchange, or store credit under the following conditions.

Item is unworn and in original condition.
Item is in original packaging with all tags attached. 
Item is returned or postmarked within 14 days of receiving your order. 
Item is not from a custom order or had alterations performed. 
Item is not marked as FINAL SALE. 
A 10% restocking fee will be imposed on returns of 3 or more items within a single order. The fee applies to the retail value of the returned items and will be deducted from your refund. 

Process a return or exchange

To arrange a return or exchange please email customerservice@alexiamaria.com with your order number, item(s) you will be returning or exchanging, and reason for return. Our team will respond with your return authorization and instructions. Please note we will not accept returns without a return authorization and will ship back the unauthorized return package. 

Once your return authorization is issued, we recommend holding onto the tracking information associated with your return package for reference. We are not responsible for any lost or damaged return packages. 

Once your return has been received and inspected, you we will be notified via email that we have begun processing the return. Please allow up to 3 weeks from the day the return was received for it to be processed and up to one billing cycle for the credit to appear back onto the original form of payment. Shipping and customs duty fees are non-refundable. 

International Returns

International orders are eligible for return or exchange. We do not handle or cover shipping costs for international returns or exchanges. The customer is responsible for shipping fees associated with their return or exchange package. Please email customerservice@alexiamaria.com for return authorization and instructions. Shipping and customs duty fees are non-refundable. 

Damaged or Defective Order

In the unlikely case that your order arrives damaged or defective, you may return the item for a full refund or exchange. Please contact customerservice@alexiamaria.com immediately to notify us of the damaged or defective garment. 

Sale Items 

Items marked FINAL SALE are non-refundable and are not eligible for return or exchange. No exceptions. 

Full priced items purchased with a promo code are eligible for a full refund. EXCEPT for items purchased during our Black Friday promotion. Items purchased with promo code BLACKFRIDAY30 are solely eligible for return in exchange for store credit. 

Full priced items purchased with our 10% discount code are eligible for a full refund.

Our 10% discount code is not applicable on Final Sale items or other promotions. 

We do not perform price matching to items marked Final Sale.

Previous orders are not eligible to be price matched to promotions during our Holiday Sale, Summer Sale, Black Friday, Black Friday Early Acess, or In-Stock Sales. 

No other promotions may be applied to items already discounted in our Holiday Sale, Black Friday, and Summer Sale. 

We do not perform price matching to non-identical style numbers. Requested price match item must be the same style, color, and size. If your order is eligible for a price match, the order must have been placed within the last 7 business days or less from the order date.