Frequently Asked Questions

GENERAL

All prices are displayed in U.S. dollars.

ORDERS

All orders ship after a 7-10 business day processing time. After the processing time they are shipped and delivered according to the delivery and courier method selected at checkout.

Please note that orders placed via Next Day Shipping, ship after the processing time. If you wish to receive your order sooner please contact us at customerservice@alexiamaria.com 

Yes! Please email us at customerservice@alexiamaria.com and we will confirm whether we can accommodate your request. 

Before contacting us please check your spam/junk inbox as sometimes emails tend to be delivered there. If you did not receive a confirmation email please contact us at customerservice@alexiamaria.com for further assistance. 

We are happy to accommodate custom order requests. Please email us at customerservice@alexiamaria.com for more details regarding custom orders.

SHIPPING AND DELIVERY

Once your order has been shipped, you will receive the tracking information via email. Please check your spam/junk inbox as sometimes the emails are delivered there. If you still need assistance tracking your order, please contact us at customerservice@alexiamaria.com 



Yes! We offer international shipping on all orders. 

Customs duty fees are not calculated at checkout and are not included in the final price of the order. They are the responsibility of the receiver and are collected by the courier at the time of delivery.

PRODUCT AND FIT

You may reference our size guide. On each product page there is a size guide for reference on our sizing measurements. You may also email us at customerservice@alexiamaria.com for sizing assistance and recommendations.

Our silk fabrics do not contain any synthetic fibers thus do not have elasticity. We recommend sizing up with fitted silhouettes such as jumpsuits, mermaid style, and pants.

Yes! We offer sizes 00 and 18-22 upon request. Please contact us at customerservice@alexiamaria.com for more information.

We recommend professional dry cleaning only. 

RETURNS AND EXCHANGES

We want you to be completely satisfied with your Alexia Maria purchase and we are happy to accept returns and exchanges. If you need to return your purchase we accept item(s) for refund, exchange, or store credit under the following conditions.

Item is unworn and in original condition.

Item is in original packaging with all tags attached.

 Item is returned or postmarked within 14 days of receiving your order. 

Item is not from a custom order or had alterations performed. 

Item is not marked as FINAL SALE. 

A 10% restocking fee will be imposed on returns of 3 or more items within a single order. The fee applies to the retail value of the returned items and will be deducted from your refund. 

The first step in initiating a return is to contact us at customerservice@alexiamaria.com for a return authorization and instructions. Please visit our Returns and Exchanges page for more information.

If the sale item is not marked as FINAL SALE, it is eligible for return or exchange. Please visit our Returns and Exchanges page for more information.

The first step in initiating an exchange is to contact us at customerservice@alexiamaria.com for further instructions. Please include your order number and item you would like to exchange.