Due to the current global health crisis, customers have an extended return time period. Return packages may be postmarked within an additional 4 weeks from their original 14-day return date. We may experience some delays in processing returns and exchanges, our customer service team will contact you once we begin processing your return.
We thank you for your continued support and understanding during this time. Our customer service team is here to help and will be actively communicating. To learn more about how to contact us, click here.
We hope you love your Alexia María purchase, however if you are not perfectly satisfied with your items you may return or exchange your order. We are pleased to accept returns or exchanges following the return policy stated below.
If you need to return your purchase we accept item(s) for refund, exchange, or store credit under the following conditions.
Process a return or exchange
To arrange a return or exchange please email email@example.com with your order number, item(s) you will be returning or exchanging, and reason for return. Our team will respond within 48 hours with your return authorization and instructions. Please note we will not accept returns without a return authorization and will ship back the unauthorized return package.
Unless it is an exchange, customers are responsible for shipping fees associated with their return package. We recommend holding onto the tracking information associated with your return package for reference. We are not responsible for any lost or damaged return packages.
Once your return has been received and inspected, you we will be notified via email that we have begun processing the return. Please allow up to 15 business days from the day the return was received for it to be processed and up to one billing cycle for the credit to appear back onto the original form of payment. Shipping and customs duty fees are non-refundable.
International orders are eligible for return or exchange. We do not handle or cover shipping costs for international returns or exchanges. The customer is responsible for shipping fees associated with their return or exchange package. Please email firstname.lastname@example.org for return authorization and instructions. Shipping and customs duty fees are non-refundable.
Damaged or Defective Order
In the unlikely case that your order arrives damaged or defective, you may return the item for a full refund or exchange. Please contact email@example.com immediately to notify us of the damaged or defective garment.
Items marked FINAL SALE are non-refundable and are not eligible for return or exchange.
Full priced items purchased with a promo code are eligible for a full refund.
Full priced items purchased with our 10% discount code are eligible for a full refund.
Our 10% discount code is not applicable on Final Sale items.
We do not perform price matching to items marked Final Sale.
We do not perform price matching to non-identical style numbers. Requested price match item must be the same style, color, and size.